In Flight Service

I have been travelling to London for almost after 1 year. I always would go to online travel agent’s websites and book the cheapest flights. This time I took Delhi to London Air India flight A111. Using Air India flights for quite a while, the reason being the cheapest flight to London was Air India and Jet Airways has been expensive. As far as I remember I had decent experience travelling with this airline in the past. The food has been good, the service was decent too in the past. This time it was slightly different, or I should rather say, I was not satisfied with the service I was offered and experienced on the Air India Flight. Last year I visited London in May-June 2013 and used Emirates Air Line. This time Air India flight was supposed to take off by 2.05 pm, but it took more than expected time to even get pulled out from the airport to the runway. we started moving at 2.45 pm.

Delhi to London Air India In-flight Service

Now comes the service inside the plane. I opted for a vegetarian choice this time (even though I am not a strict vegetarian) The food was so-so, the reason being, we were not offered any bread and only rice with one dal and vegetable dish is not what you will expect for a price you pay for the travel. After lunch, I asked for some tea and water service, but absolutely no one came back to me and I waited for more than 30 mins. Then I saw old people gathering around the kitchen area at the back of the plane, and I then went there to see to my surprise that they all were taking off the juices and peanuts from the boxes, without any restrictions. I don’t know how to say this but all in all, I didn’t like the way the travellers were offered the drinks and the service was not up to the mark. There were no air hostesses interfering with what the other passengers doing by themselves in the pantry area. Emirates on the other hand, with which I have travelled a lot is much better than Air India recently. The Air hostesses are much nicer, and the service is top-class. There is a long way for Air India to reach the benchmark 5-star airlines have set.

I personally cannot suggest that Air India is bad. All I am sharing above is what I saw in the aircraft while I was aboard. In case you have had a bad experience, I am more than happy to hear your views. You can either comment or directly reach out to us from the contact us page.

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